<H1>
Let Hope, Not Hype, Be Our Guide in 2020 </H1> |
<H2> i95Dev Builds Magento Connector for Dynamics 365 Business Central </H2> |
<H2> GPS Insight Acquires ServiceBridge </H2> |
<H2> RealPage Acquires Modern Message </H2> |
<H2> PCI Pal named a Cisco Preferred Solution Partner </H2> |
<H2> ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile </H2> |
<H2> Heart of the Customer and Usermind Partner </H2> |
<H2> Vibes Integrates Infutor ID Max </H2> |
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</H2> |
<H2> 2020: The 5G Revolution Begins </H2> |
<H2> Customer Data Platforms Emerge as Marketing’s Latest Holy Grail </H2> |
<H2> Channels Collide as Physical and Digital Converge </H2> |
<H2> Customer Service Becomes a Marketing Tool </H2> |
<H2> With Gamification, Contact Centers Can Be Fun </H2> |
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</H2> |
<H2> Why These Are the Best Times to Call Prospects in 2020 </H2> |
<H2> Why Businesses Need to Manage Customer Feedback—Wherever It Appears </H2> |
<H2> How Microlearning Makes Your Sales and Service Teams Customer-Ready </H2> |
<H2> 5 Common Sales Bottlenecks and How to Solve Them </H2> |
<H2> Customer Churn Got You Down? 4 Tips to Increase Retention </H2> |
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More Articles
</H2> |
<H2>
CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies in 2020 </H2> |
<H2>
Make your CRM work for your humans. With Troops. </H2> |
<H2>
2020 Contact Center Innovations </H2> |
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More
</H2> |
<H2>
Data Quality: The Key Ingredient in a Data Driven Customer Strategy </H2> |
<H2>
Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories </H2> |
<H2>
The Secret Sauce Helping CX Leaders Create Loyal Clients: Convenience </H2> |
<H2>
Customer Journey Analytics: Delivering the Best Possible Customer Experiences </H2> |
<H2>
Is Voice-First Technology a Must-Have in 2020 and Beyond? </H2> |
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More Web Events
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<H2> Resources </H2> |
<H2> Other ITI Sites </H2> |
<H3>
Arxan Nails It with Direct Mail </H3> |
<H3>
JOANN Gladly Crafts Personal Interaction </H3> |
<H3>
Gartner 2019 Magic Quadrant for Contact Center as a Service </H3> |
<H3>
SharkNinja Operationalizes Customer Feedback </H3> |
<H3>
Let Hope, Not Hype, Be Our Guide in 2020 </H3> |
<H3>
How to Cut Costs With CX—and Prove It </H3> |
<H3>
Being Insensitive to Customers Is an Odd Business Plan </H3> |
<H3>
It’s 2020! How Did Our CX Predictions Work Out? </H3> |
<H3>
Optimizing the Workforce: A Guide for Small and Medium-Sized Businesses </H3> |
<H3>
Transforming the contact center into a customer intelligence hub </H3> |
<H3>
4 Ways to Empower Agents to Deliver Great Customer Experiences </H3> |
<H3>
9 Reasons to Make the Move to a Cloud Contact Center </H3> |
<H3>
Why Now is the Time to Move Your Enterprise Contact Center to the Cloud </H3> |
<H3>
The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences </H3> |
<H3>
Need a Strategic eCommerce Partner to Manage and Grow Your Online Business? </H3> |
<H3>
The Difference Between Customer Experience and Customer Feedback - Why surveys alone paint an incomplete picture </H3> |
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Cost and overhead previously rendered this semi-public form of communication unfeasible.
But advances in social networking technology from 2004-2010 has made broader concepts of sharing possible.